Help for
Vaultly.

Each vault belongs to one stock market. Choose that market, read its range, status and risks, then deposit USDG. Returns are not guaranteed. Stock-token exposure can exist.

You need USDG and enough ETH for network gas in the same wallet on Robinhood Chain. Balances on another network do not appear here.

Use Deposit USDG on the vault page. A token approval and a deposit can be separate steps. Never send USDG directly to a contract as a substitute for the deposit flow.

Check that the wallet address shown in the app matches the account holding your funds. Select Robinhood Chain in your wallet when prompted. A balance on a different chain will not appear as spendable here.

If you recently transferred funds, check the transaction on the correct network’s explorer and wait for confirmation. Then refresh your balances. Never enter your recovery phrase into a website to fix a connection or balance issue.

Vault shares are not USDG. They represent your portion of that vault, including its mix of USDG and stock-token exposure.

Share value can move. Leftover USDG from a deposit can return to the wallet, so the position can be smaller than the amount you entered.

Deposits depend on the vault’s current limits, oracle checks, network conditions, and pause state. The app checks availability again before wallet approval; an earlier status is not a guarantee that a deposit can proceed.

Stock reference feeds can stop updating outside market hours. Price-dependent actions can pause until fresh pricing returns. Read the message on your vault and check system status before trying again.

Open the vault page and use Withdraw. Review the assets you will receive before confirming in your wallet.

A withdrawal returns that vault’s mix of USDG and stock tokens. Conversion entirely into USDG is not guaranteed. Keep ETH for gas.

If a withdrawal is unavailable, include the vault name and the exact message in a support request. Support should never ask you to transfer funds to a separate wallet.

The docs describe proportional withdrawals of underlying tokens without waiting for a stock sale. A protected conversion into USDG requires live pricing and may be unavailable when reference feeds are stale.

Use the routes actually offered by your vault. Review the assets you will receive and any recovery or claim steps before signing. See the docs for how price checks and exits work.

Open the transaction link from your wallet or the app and check whether it is pending, confirmed, or failed. A wallet approval may complete before the deposit or withdrawal itself.

Avoid repeating the action while its status is uncertain. If it confirmed but the app has not updated, refresh and allow time for balances to catch up. For help, provide the public transaction hash, the vault name, and when the issue started.

Rejecting a wallet request before it is submitted cancels that step. If a transaction was submitted and reverted onchain, its intended changes do not take effect, but the network can still charge gas. An earlier token approval may remain in place.

Check the error, your ETH balance for gas, and the vault’s availability. Request a fresh quote before retrying because prices and limits may have changed. Never follow an unsolicited message offering to repair your wallet.

Fees can accrue when traders swap between USDG and the stock token while vault liquidity sits in range. Observed fees are not a forecast.

Your result also depends on stock-token prices and whether the position stays in range. Vault shares are not principal-protected. Returns are not guaranteed.

Start from this help center to find the official support destination. Do not trust a direct message just because it uses the vaultly name or logo.

Never share a recovery phrase, private key, password, or login code. Do not sign a wallet transaction or send money to prove ownership, validate your wallet, or unlock support. A transaction hash is public, but it can still reveal your financial activity; only share what is needed.

Keep private account details out of public social posts. If you suspect a security problem, describe its impact privately through the official support channel without including secrets.